Process Management Solutions


Learn How the US Treasury Manages Consumer Complaints Using BPM
This webinar showcases how government agencies are using Business Process Management (BPM) to overcome the challenges of a shrinking economy, while still delivering, and improving, citizen services.

You will hear featured speaker, Jacqueline White of the US Treasury, discuss how the Office of Thrift Supervision (OTS) is using BPM to:
  • Manage customer complaints
  • Increase government transparency
  • Improve department efficiency
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