Business Process Management (BPM) for Service Providers
Service Providers across a range of markets depend on effective processes to drive efficient operations and exceed customer expectations. Whether you are a SaaS provider of HR services or the world's #1 car rental company, BPM improves the processes you and your customers depend on.
Appian BPM delivers results
Appian's business process management software helps Service Providers:
- Build brand loyalty by providing a consistent customer experience
- Enhance customer satisfaction through greater transparancy and communication
- Improve service reliability by increasing internal controls
- Reduce costs through process automation
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Video Testimonial: Enterprise Rent-A-Car
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Video Testimonial: Concur
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Enterprise Rent-A-Car consolidated maintenance Accounts Payables into Appian, dramatically reducing the labor involved and speeding management-by-exception.
Concur streamlined more than 50 customer-impacting processes in the provisioning and delivery of its SaaS-based Employee Spend Management services. 
Since implementing Appian, real estate management leader Archstone has dramatically reduced the learning curve for new associates, saved time and money, and increased customer satisfaction.
Archstone
Global HR services leader Mercer wanted to streamline all of its U.S. system integration and backend workflows. With Appian Mercer experienced an unprecedented increase in effective permissions controls, data protection and compliance.
Mercer HR Consulting
